We are Hiring — Community Manager (Closed)

Lemonade Payments
3 min readNov 4, 2024

--

Lemonade Payments is revolutionizing financial services in Africa with a secure, seamless, and user-friendly payment platform for individuals and businesses. As part of our mission to empower growth, we’re building a community of engaged users and professionals who share our vision of making financial transactions simpler, faster, and more accessible.

Social Media Platforms

Position Overview

We are seeking a passionate and highly organized Community Manager to lead and grow our community engagement efforts. In this role, you will foster an inclusive, dynamic, and engaged community that supports our users and builds brand loyalty. Your work will help shape how Lemonade Payments engages with customers, advocates, and stakeholders, both online and offline.

Key Responsibilities

Community Engagement & Growth

  • Drive Lemonade’s community engagement strategy, building an active and supportive user community across multiple digital platforms.
  • Foster relationships with customers, industry influencers, and key stakeholders to enhance brand advocacy.
  • Respond promptly to community inquiries, comments, and concerns to maintain a positive brand image.

Customer Support

  • Provide timely solutions to user problems and issues.
  • Track and analyze customer support metrics to identify trends and areas for improvement.

Organize & Host Community Events

  • Plan, organize, and host virtual and in-person community events, meet-ups, webinars, and other engagements that connect, educate, and inspire our community.
  • Collaborate with cross-functional teams to execute events that highlight Lemonade’s product features, use cases, and value.
  • Track and measure event success, capturing insights to inform future community engagement strategies.

Content Creation & Management

  • Create, curate, and manage engaging content for social media, community channels, and forums that resonates with our target audience.
  • Collaborate with marketing and design teams to develop multimedia content that reflects Lemonade’s brand voice and values.

User Advocacy & Support

  • Collect and share user feedback to inform product improvements and align with our user-centric product approach.
  • Develop strategies to encourage and reward active community members and advocates who support Lemonade’s mission.

Analytics & Reporting

  • Track, analyze, and report on key community metrics to demonstrate growth, engagement, and impact.
  • Use insights to optimize community engagement efforts and improve user satisfaction.

Qualifications

  • 2+ years of experience in community management, social media, or related roles.
  • Proven experience organizing and hosting virtual and in-person events.
  • Strong written and verbal communication skills; capable of creating compelling content that aligns with brand voice.
  • Ability to work independently in a remote-first environment and take initiative.
  • Familiarity with digital community management tools (e.g., Slack, Discord, Facebook Groups).
  • Passionate about fintech and keen interest in Africa’s digital payments landscape is a plus.

Benefits

  • Remote work flexibility
  • Opportunities to shape and grow a thriving community
  • Collaborate with a passionate team in a fast-growing industry
  • Competitive compensation package

How to Apply

If you’re excited about building a thriving community and making a real impact at Lemonade Payments, we’d love to hear from you. Please submit your resume and a brief cover letter detailing your experience in community management and any relevant work in organizing events.

--

--

Lemonade Payments
Lemonade Payments

Written by Lemonade Payments

We are a digital payments platform for merchants and consumers in Africa.

No responses yet